Question 1

How does Backsurge track video performance?

Accepted Answer

Backsurge connects to the YouTube Reporting API to pull daily analytics for your videos, including views, impressions, click-through rate, watch time, and estimated revenue. This data is used to build performance charts and evaluate experiments.

Question 2

Why is the data delayed by a couple of days?

Accepted Answer

YouTube's Reporting API typically has a 2-day processing delay. This means the most recent 1–2 days of data shown in your charts are estimated based on your recent 7-day average. Estimated data appears as a dashed line in the chart and is clearly marked when you hover over it.

Question 3

What does the dashed line in the chart mean?

Accepted Answer

The dashed portion of the chart represents estimated (prognosis) data. Since YouTube analytics are delayed by approximately 2 days, we fill in the gap using a 7-day rolling average so your chart always extends to today. This ensures experiment markers are visible even for recently started experiments.

Question 4

What types of experiments can I run?

Accepted Answer

You can run experiments on video titles, thumbnails, and descriptions. Backsurge applies the change to your video via the YouTube API, tracks the performance before and after, and lets you compare results to decide whether to keep or revert the change.

Question 5

How are experiments evaluated?

Accepted Answer

Each experiment tracks key metrics (views, impressions, CTR, watch time, revenue) for a configurable period after the change. Backsurge compares the post-change performance against the pre-change baseline and presents the delta so you can make an informed decision.

Question 6

Can I revert a change if the experiment doesn't work?

Accepted Answer

Yes. Every experiment stores the original title, description, or thumbnail. You can revert to the original at any time with one click, and Backsurge will update your video on YouTube automatically.

Question 7

What happens to my experiments if I downgrade from Pro to Free?

Accepted Answer

Running experiments stay active until you complete or revert them. However, you won't be able to create new experiments once you exceed the free tier limit of 3 concurrent experiments. Experiment history beyond the last change will no longer be accessible.

Question 8

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Yes. You can upgrade to Pro instantly, and downgrade at any time. When you downgrade, your Pro features remain active until the end of your current billing cycle.

Question 9

Do you store my YouTube credentials?

Accepted Answer

We store encrypted OAuth tokens that allow us to make changes on your behalf (like updating a title or thumbnail). We never see or store your Google password. You can revoke Backsurge's access at any time from your Google Account settings.

Question 10

How many YouTube channels can I connect?

Accepted Answer

On the Free plan, you can connect 1 YouTube channel. On the Pro plan, there's no limit. Connect as many channels as you need.

Question 11

How do I contact support?

Accepted Answer

You can reach us at hello@backsurge.com. We typically respond within 24 hours.

Frequently Asked Questions